Privacy Policy

Last updated: July 6, 2026

1. Information We Collect

1.1 Personal Information You Provide

When you register for an account or use our services, we may collect:

• Account Information: Name, email address, phone number, and password
• Delivery Information: Delivery addresses, location data, and delivery instructions
• Payment Information: Payment method details for cash-on-delivery or card payments, processed securely through our third-party payment processor. We do not store your full card number.
• Identity Verification: To confirm your account, we send a one-time verification code (OTP) to your phone number by SMS and/or WhatsApp.
• Wallet & Loyalty: If you use the Takke wallet or loyalty programme, we store your wallet balance, top-ups, transaction history, and loyalty points earned or redeemed.
• Communication Data: Messages, feedback, and support inquiries you send us

1.2 Information Collected Automatically

When you use our app, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Location Data: GPS location (with your permission) to enable delivery services and show nearby restaurants
• Usage Data: App features used, pages viewed, search queries, order history
• Log Data: IP address, access times, and app crash reports
• Notification Tokens: Push-notification identifiers used to send you order updates and alerts
• Driver Location (delivery partners): If you use the Takke driver app, we collect your precise location continuously while you are online in order to assign, route, and track deliveries

1.3 Information from Third Parties

We may receive information from:

• Our restaurant and grocery partners regarding your orders
• Payment processors regarding transaction status

1.4 Cookies and Similar Technologies

We use cookies and similar technologies (such as local storage) to operate our app and website:

• Essential: To keep you signed in, remember your cart and preferences, and secure your session. The app stores a login token on your device for this purpose.
• Analytics (where enabled): To understand how our services are used so we can improve them.

We do not use advertising or third-party tracking cookies on our website. You can control or delete cookies through your browser or device settings; note that disabling essential cookies or storage may prevent parts of the service from working.

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process orders, arrange deliveries, and enable communication between you, restaurants, and drivers
• Improve Experience: Personalize recommendations, remember preferences, and enhance app functionality
• Communication: Send order updates, promotional offers (with your consent), and important service announcements
• Safety & Security: Detect fraud, verify accounts, and ensure platform safety
• Legal Compliance: Comply with applicable laws and regulations in Lebanon
• Rewards: Operate the wallet and loyalty programme, including awarding and redeeming points
• Analytics: Understand usage patterns to improve our services

3. How We Share Your Information

We may share your information with:

• Restaurant Partners: Your order details to fulfill your requests
• Delivery Drivers: Your name, delivery address, and phone number to complete deliveries
• Payment Processors: To process card payments and confirm transaction status
• Messaging & Verification Providers: Our SMS and WhatsApp gateway, which receives your phone number to deliver login codes and notifications
• Technology Providers: Cloud hosting, mapping and geolocation, and analytics providers that help us operate the app
• Legal Requirements: When required by law or to protect our rights and safety

3.1 International Data Transfers

Some of the providers we rely on — including cloud hosting, messaging and verification, mapping, and payment processing — operate servers outside Lebanon, including in the European Union and the United States. When your information is processed abroad, we take reasonable steps to ensure it is handled under appropriate safeguards and consistent with this Policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls limiting who can view your data

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-out: Unsubscribe from marketing communications
• Location: Disable location services through your device settings (may limit app functionality)

To exercise these rights, contact us at info@takke.app or through the app settings.

6. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide you services
• Required by law or for legitimate business purposes

After account deletion, we may retain certain information for legal compliance, fraud prevention, or dispute resolution for a limited period.

7. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

• Push notifications in the app
• Email to your registered address
• A notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us