Privacy Policy

Last updated: January 11, 2025

1. Information We Collect

1.1 Personal Information You Provide

When you register for an account or use our services, we may collect:

• Account Information: Name, email address, phone number, and password
• Delivery Information: Delivery addresses, location data, and delivery instructions
• Payment Information: Payment method details (processed securely through third-party payment processors)
• Communication Data: Messages, feedback, and support inquiries you send us

1.2 Information Collected Automatically

When you use our app, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Location Data: GPS location (with your permission) to enable delivery services and show nearby restaurants
• Usage Data: App features used, pages viewed, search queries, order history
• Log Data: IP address, access times, and app crash reports

1.3 Information from Third Parties

We may receive information from:

• Social media platforms if you choose to link your account
• Our restaurant and grocery partners regarding your orders
• Payment processors regarding transaction status

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process orders, arrange deliveries, and enable communication between you, restaurants, and drivers
• Improve Experience: Personalize recommendations, remember preferences, and enhance app functionality
• Communication: Send order updates, promotional offers (with your consent), and important service announcements
• Safety & Security: Detect fraud, verify accounts, and ensure platform safety
• Legal Compliance: Comply with applicable laws and regulations in Lebanon
• Analytics: Understand usage patterns to improve our services

3. How We Share Your Information

We may share your information with:

• Restaurant Partners: Your order details to fulfill your requests
• Delivery Drivers: Your name, delivery address, and phone number to complete deliveries
• Service Providers: Third parties who help us operate our platform (payment processors, cloud hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and safety

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls limiting who can view your data

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-out: Unsubscribe from marketing communications
• Location: Disable location services through your device settings (may limit app functionality)

To exercise these rights, contact us at [email protected] or through the app settings.

6. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide you services
• Required by law or for legitimate business purposes

After account deletion, we may retain certain information for legal compliance, fraud prevention, or dispute resolution for a limited period.

7. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

• Push notifications in the app
• Email to your registered address
• A notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us